NSMC Coordinator at MTN Nigeria

Mtn, The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. We are currently recruiting to fill the position below: Job Position: NSMC Coordinator Location: Lagos, Nigeria Report To: Manager, Network Management Responsibilities Coordinate an NSMC shift to proactively react to all network-related faults (BSS, NSS and VAS) Ensure that all allocated network nodes are effectively managed by NSMC Engineers-BSS, NSS and VAS. These include the detection and resolution of all network faults and management of all trouble tickets in line with company procedures. Provide technical support and decisions on all unresolved faults to NSMC Engineers- BSS, NSS and VAS. Report all long outstanding faults to the Manager, Network Services Management Centre Ensure that logged trouble tickets are correctly assigned and escalated to relevant support team Lead team adherence to process and procedure in accordance to business objective. Manage and control all approved network changes during and after implementation. Provide on-the-job training i.e technical and administrative guidance to subordinates. Assist direct subordinates in the detection, diagnosis and resolution of difficult network problems. Monitor the network performance for overall efficiency and trouble spots using NSMC tools like Optima and Facts, REWSS, ENIQ. Ensure eTOM best practices and standard are adhered to Generate and submit reports on network failures and staff performance. Provide ideas and feedback on software tools, procedures and improvements to NSMC processes Perform second-line maintenance of network faults. Ensure that all NSMC tools and Applications are working properly and utilized Interface with external Network Operating Centers to resolve faults in the area of BSS, NSS and [...]

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